Shipping policy

Last updated: November 7, 2026

Thank you for shopping with Lucas & Co Creative. This policy explains how we ship your order, what it costs, and what to expect after you buy.

SHIPPING POLICY

Where we ship
We currently ship within the United States only.

Processing time
Orders are packed by hand and ship within 1 to 3 business days (Monday to Friday, excluding holidays). 3D-printed items are made to order and may need a few extra days. During busy seasons like the holidays, processing may take a little longer, and we’ll let you know if there’s a delay.

Shipping rates and carriers
We ship with USPS. Shipping costs are calculated at checkout based on your order’s weight and destination. Once your order ships, you’ll get an email with your tracking number.

Free shipping
Orders of $50 or more ship free within the United States. The free shipping option will appear at checkout once your order qualifies.

Local to Northern Virginia?
We offer local pickup by arrangement for families in Northern Virginia. Please contact us before ordering and we’ll set it up with you.

Lost, stolen, or delayed packages
Once your package is handed to USPS, delivery times are in their hands, and delays can happen, especially around holidays and bad weather. If your tracking hasn’t updated in 7 days or your package seems lost, email us and we’ll help you track it down or file a claim. We’re not able to replace packages that tracking shows as delivered, but we’re happy to help you work with USPS to locate them.

Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, email us right away. Once an order ships, we can’t change the address, and we’re not responsible for orders sent to an incorrect address provided at checkout.

Questions?
Email us at hello@lucasandcocreative.com and we’ll get back to you within 1 business day.